FAQs

Lost property

For all lost property enquiries, please use the form on our contact page. Include a detailed description of what you have lost and when. Please note that weekends are incredibly busy, so lost property requests are handled at the start of each week. If you require a quick response, we recommend coming down to the venue in the early evening to ask the staff onsite.

Guest List

If you don’t need a table or we are fully booked, we can put your name down on the guestlist – this gives your group queue jump until 10pm. Please be aware that this does not give your group a reserved space. This is for a queue jump only. You can request guestlist by using the bookings form on our website.

ID

Our venues operate a strict over 18s policy, so it is highly recommended you bring a valid form of photo ID. Failure to show ID when requested will result in refused entry.

Open Mic Night

We have an open mic night every Wednesday at Northcote Records, Venn St . Records & Old St. Records, where you can turn up & sign up on the night. Please see our What’s On page for full details.

Happy Hour

Our happy hour runs every day from 5pm – 8pm, with 2-4-1 on the same cocktail. The offer includes all cocktails from our menu.

Safe space policy

We are fully committed to providing a safe, inclusive and welcoming environment for all our visitors and actively champion equal opportunities and diversity. If another customer is believed to be behaving in such a way as to make others feel uncomfortable, the Duty Manager will investigate with the crowd control team and take appropriate action, removing the person concerned from the venue if necessary. If a member of staff or contractor is believed to be behaving in any way that makes someone feel uncomfortable, the Duty Manager will remove him/her from duty until the matter has been investigated and resolved.

Press

For all press & media enquiries, please contact rosie@rocketleisure.com

Reservations

Our reservations line is open Monday – Friday, 10am – 6pm. Booking requests will not be dealt with outside of these times. Please see here for our T&Cs for bookings & private hires.

Door Charges

We are free entry, every night of the week. Door charges may apply on New Year’s Eve.

Set times

Set times for live music vary each evening and are shown on our What’s On page.

Musicians

If you would like the opportunity to be added to our roster of regular bands, please email relevant links to IWannaPlay@rocketleisure.com for consideration. Please note, we only have cover bands play at our venues, do not do one-off bookings and regretfully cannot get back to everyone who contacts us.

Accessibility

The venue is accessible for wheelchair users, with limited disabled facilities.

Careers

We are always on the lookout for hard-working, fun staff for our venues. Please email a CV to info@northcoterecords.com.